FREQUENTLY ASKED QUESTIONS

Take a look below at some of the most common questions we receive. Still not finding the answer you need? Our customer support team is happy to assist!

Yes! Skyhio is the industry leader in testing standards, and all results are publicly available on our product testing page. We consistently offer the highest purities across the cannabis industry when it comes to minor cannabinoids.

Yes! Every product we offer is federally legal thanks to the 2018 Farm Bill. This legislation makes all hemp derivatives, isomers, and cannabinoids legal. However, the final product has to contain no more than 0.3% Delta 9 THC. Skyhio products are all hemp-derived and contain less than 0.3% Delta 9 THC.

Note that hemp-derived cannabinoids are regulated differently by each state, and those laws are constantly changing. Do your own legal due diligence to ensure you’re operating legally within your state or territory. Learn more HERE.

The information on this page and website is for informational purposes only. It is not legal advice. Read our full legal disclaimer.

Skyhio vape cartridges are compatible with a 510 thread batteries. Batteries are not included with our vapes and must be purchased separately.

If your vape cartridge isn’t hitting, it’s probably for one of these easily-fixable reasons:

The cartridge is screwed on too tight.

Remove your cartridge completely. Then, re-screw it onto your pen, stopping as soon as you meet resistance.

The battery voltage is incorrect.

Check the voltage settings on your battery. Increase as needed.

The cartridge is clogged.

Delta 8 is so thick its vapor will often times stick to the sides of the airway out of the mouthpiece, over time the vapor builds up more and more upon itself until there is a total clog. The only real way to prevent this is by clearing all the vapor out of the airway at the end of the hit, but even then it’s not 100%. The best way to fix this is to get a paper clip and stick it down the airway and swirl it around the sides to remove all the oil. This should clear things up for you. The oil is also safe to eat if you want, but be careful in taking too much if you aren’t used to edibles! The average use for edibles is about 10-40 mg.

The cartridge’s coil is not saturated with oil.

Delta 8 is very thick and may not have fully saturated the ceramic coil. Preheat the cartridge with the battery. For most versions, you click the button twice or hold down the button until the light blinks. If that doesn’t work, carefully warm the cartridge with a blow dryer. The heat will loosen the oil and soak into the coil. Start with small hits and gradually move to 2-3 second pulls.

The cartridge is too full.

Try to preheat the cartridge with your battery. Otherwise, carefully warm the cartridge with a hairdryer until the oil loosens.

Per the PACT Act, vapor products can only be purchased by customers 21 years of age or older. Skyhio complies with all state and federal regulations. Age verification is performed by AgeChecker.net and may require photo submission of ID.

Yes. All orders over $99 are eligible for free standard shipping.

We offer seasonal cold shipping for orders containing edible products, which are not heat resistant. Your edibles are at higher risk of melting and fusing together during transit if cold shipping is not selected.

Selecting cold shipping does not guarantee your edibles will arrive cold.

Cold shipping utilizes the carrier’s overnight shipping method. Orders must be placed before 1pm Eastern, Monday through Thursday, to be shipped the following business day.

Typically 1-2 business days. You’ll receive an email with shipment and tracking information when your order is ready for the carrier. Once an order is in the hands of a carrier, we cannot make guarantees about delivery times.

Vape products may be subject to a special tax due to the PACT Act’s (Prevent All Cigarette Trafficking Act of 2009) 2021 amendment to the Jenkins Act. This revises provisions governing the collections of taxes on, and trafficking in, cigarettes and smokeless tobacco. Excise tax for vapor products varies by state, so we recommend checking with your state government to determine the excise tax rate for your state.

USPS Ground Advantage – Please allow up to 7 business days for delivery.

UPS Shipping – Please allow 1 to 4 business days for delivery. 

Unfortunately, no. Skyhio supports the brave men and women of our military. However, Department of Defense policy prohibits the use of products containing hemp-derived cannabinoids by service members.

Route Package Protection protects you in case your order gets lost, damaged, or stolen in transit. Skyhio recommends adding Route Package Protection at checkout to all orders. 

If Route package protection isn’t purchased, Skyhio is NOT liable for lost, damaged, or stolen items. To opt out, use the toggle found above your cart contents on the checkout page. 

If you purchased Route Package Protection and your package was lost, damaged, or stolen, you can file a claim here. Please include the email associated with your order and your order confirmation number to submit your claim. 

Check out Route’s customer FAQ’s and terms and conditions for more information. 

Store products in a cool, dark place away from sunlight at or below 70° F. Heat and UV light are the main causes of cannabinoid degradation. The typical shelf life of our products, excluding bakery items, is 12-24 months.

Click the “Delete Account” button at the bottom of your Account Details page. This action is NOT reversable. When you’re ready to come back, you can create a new account any time.