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USPS SHIPPING IS TYPICALLY RUNNING 1-4 WEEKS FOR DELIVERIES RIGHT NOW DUE TO COVID AND HOLIDAY SHIPPING INCREASES AND THEY ARE NOT UPDATING TRACKING PROPERLY. IF YOUR ORDER IS LESS THAN 28 BUSINESS DAYS FROM THE DATE OF ORDER AND YOU ARE WONDERING WHERE YOUR PACKAGE IS DO NOT FILL OUT A CONTACT FORM AS THIS ISSUE DOES APPLY TO YOU. YOU ARE NOT AN EXCEPTION UNTIL AFTER 28 BUSINESS DAYS. IF YOU GOT A SHIPPING NOTICE FROM US WE HANDED YOUR PACKAGE OFF TO USPS. EVEN IF IT SAYS “AWAITING RECEIPT”. THIS JUST MEANS USPS HAS NOT SCANNED IT IN THEIR FACILITY YET. IT IS IN THEIR POSSESSION. THANK YOU.
Questions? Comments? Need to get in touch? Fill out the form below.
Be sure to include the Order Number if inquiring about an order you’ve placed.
If you’re interested in selling Skyhio at your business, or in some other capacity, apply for our wholesale program.
Orders only:
Phones are currently unavailable. Please use the contact form for non-shipping related issues with your order, or for shipping related questions on orders that are older than 17 days. If you selected USPS shipping, they are commonly taking 2 weeks to deliver packages due to COVID and holiday shipping increases and they are not updating tracking appropriately. This is not due to us not dropping packages off, even if you see something that says “awaiting package”. If you got a shipping notification from us the package was given to USPS that day. These delays and tracking issues are not something we can control and is a nationwide issue. Please do not bog down our customer service with a shipping issue less than 17 days from order. Your order is not an exception. Thank you.
Hours: Mon-Fri 9am – 5pm EST
